Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: March 15, 2025

At jkareniqloex, we understand that trust forms the foundation of any meaningful business relationship. This privacy policy explains how we handle your personal information when you use our financial statement analysis services, visit our website, or engage with our educational content.

We've written this policy in plain English because we believe you shouldn't need a law degree to understand how your data is being used. If you have questions that aren't covered here, we're always happy to discuss them directly.

Privacy Questions? Contact Us:
Email: help@jkareniqloex.com
Phone: +61 2 9629 3727
Address: 2/1 Strathaird Rd, Bundall QLD 4217, Australia

Information We Collect

We collect information in several ways, always with your knowledge and consent. Here's what we gather and why:

Information You Provide Directly

  • Contact details when you reach out for services or course information
  • Business information shared during consultations or analysis requests
  • Educational background and goals when enrolling in our programs
  • Payment information processed securely through our payment providers
  • Feedback and communications when you contact our support team

Technical Information We Collect

  • Browser type and version for website optimization
  • Device information to ensure proper display of our content
  • Usage patterns to improve our educational materials
  • Location data (general region only) to comply with local regulations
  • Performance metrics to maintain website reliability

How We Use Your Information

We use your information solely to provide better service and educational experiences. Every use has a specific purpose that benefits you as our client or student.

Purpose Information Used Legal Basis
Providing financial analysis services Contact details, business information Contract performance
Course delivery and support Educational background, contact details Contract performance
Website improvement Usage patterns, technical information Legitimate interest
Customer support Contact details, communication history Contract performance
Legal compliance All relevant information Legal obligation

Data Security and Protection

We take data security seriously because your trust is essential to our business. Our security measures go beyond basic requirements to ensure your information stays protected.

Encryption
All data transmitted to and from our systems uses industry-standard TLS encryption
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Access Controls
Strict authentication and authorization for all system access
Secure Storage
Data stored in Australian-based servers with multiple backup systems
Staff Training
Regular privacy and security training for all team members

Data Breach Response

If a data breach affects your personal information, we'll notify you within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to address the issue.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge for reasonable requests.

Correct Information

If any information we hold is incorrect or outdated, you can request corrections. We'll update our records promptly.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements for business records.

Restrict Processing

Ask us to limit how we use your information while maintaining essential service capabilities.

Data Portability

Request your data in a structured format that you can transfer to another service provider.

Withdraw Consent

Withdraw permission for data processing where consent is the legal basis, though this may limit available services.

How to Exercise Your Rights

Contact us using any of the methods below. We'll verify your identity and respond within 30 days:

  • Email us at help@jkareniqloex.com with "Privacy Request" in the subject line
  • Call us at +61 2 9629 3727 during business hours
  • Write to us at 2/1 Strathaird Rd, Bundall QLD 4217, Australia

Data Sharing and Third Parties

We don't sell your personal information to anyone. We only share data when necessary to provide our services or meet legal obligations.

Service Providers We Work With

  • Payment processors for secure transaction handling (Stripe, PayPal)
  • Email service providers for course communications (Mailchimp)
  • Cloud hosting services for data storage (AWS Australia)
  • Analytics providers for website improvement (Google Analytics)
  • Professional advisers (legal, accounting) when required

All third-party providers are contractually required to protect your data and use it only for specified purposes.

International Transfers

Some of our service providers operate internationally. When data is transferred outside Australia, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions.

Data Retention

We keep your personal information only as long as necessary for the purposes we collected it, or as required by law.

Data Type Retention Period Reason
Course enrollment records 7 years after completion Educational compliance requirements
Financial analysis client files 7 years after service completion Professional standards and tax law
Marketing communications Until unsubscribed Ongoing consent
Website analytics 26 months Google Analytics standard retention
General inquiry records 2 years Customer service quality

Secure Deletion Process

When retention periods expire, we securely delete or anonymize your information using industry-standard methods. This includes:

  • Secure overwriting of digital storage media
  • Physical destruction of paper records
  • Removal from backup systems within 90 days
  • Verification of complete deletion from all systems

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience and help us understand how our content is being used.

Types of Cookies We Use

  • Essential cookies: Required for basic website functionality and security
  • Performance cookies: Help us understand how visitors use our site
  • Functional cookies: Remember your preferences and improve user experience
  • Analytics cookies: Provide insights into content effectiveness and user behavior

Managing Cookie Preferences

You can control cookies through your browser settings or by contacting us. Note that disabling certain cookies may limit website functionality.

Changes to This Policy

We review and update this privacy policy annually, or when significant changes occur to our practices or legal requirements.

How We Notify You of Changes

For minor updates, we'll post the revised policy on our website. For significant changes that affect how we handle your data, we'll email you directly at least 30 days before the changes take effect. Continuing to use our services after notification constitutes acceptance of the updated policy.

Previous Versions

If you need to review previous versions of this policy, contact us and we'll provide copies of earlier versions for your reference.

Complaints and Disputes

If you have concerns about how we've handled your personal information, we want to resolve them quickly and fairly.

Our Complaint Process

  • Contact us directly using the details provided above
  • We'll acknowledge your complaint within 2 business days
  • Investigation and resolution within 30 days
  • Written response explaining our findings and any actions taken

External Resolution Options

If you're not satisfied with our response, you can lodge a complaint with:

  • The Office of the Australian Information Commissioner (OAIC)
  • Website: www.oaic.gov.au
  • Phone: 1300 363 992

Questions About Privacy?

We believe privacy protection is an ongoing responsibility, not a one-time compliance exercise. If anything in this policy is unclear, or if you have specific questions about how your information is handled, please don't hesitate to reach out.

Contact Our Privacy Team